Privacy and cookies policy

1. Introduction

1.1  We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data.

1.2  By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. How we use your personal data

2.1  In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.

2.2 We may process data about your use of our website and services. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent.

2.3 We may process your account data The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

3. Retaining and deleting personal data

3.1  This Section 3 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

3.2  Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4. Security of personal data

4.1  We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

4.2  We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

5. Amendments

5.1  We may update this policy from time to time by publishing a new version on our website.

5.2  You should check this page occasionally to ensure you are happy with any changes to this policy.

5.3  We may notify you of changes to this policy by email or through the private messaging system on our website.

6. Your rights

6.1  You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

6.2 We may withhold personal information that you request to the extent permitted by law.

6.3 You may instruct us at any time not to process your personal information for marketing purposes.

6.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

7. About cookies

7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

8. Cookie preferences

8.1 You can manage your preferences relating to the use of cookies on our website by visiting: https//support.google.com/chrome/answer/95647?hl=en

9. Our details

9.1  This website is owned and operated by The Cumberland Hotel.

9.2  We are registered in [England and Wales] under registration number 04216636, and our registered office is at 34-36 Grand Parade, Eastbourne, East Sussex, BN21 3YT.

9.3  Our principal place of business is as above.

9.4  You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on 01323 730342
(d) by email, using the email address published on our website from time to time.